Email wedding invitations by Paperless Wedding NZ

Frequently Asked Questions

Your site
Set up
Themes
Venues
Events
Invites
Creating Invites
Previewing Invites
Guest list
Gifts
Your pages
RSVPs
Reminders
Photos

Your site Back to top

What is so good about a wedding website?

It’s a green, fast and reliable way of letting all your guests know about your big day! You can personalise it and put lots of additional information on the site that you would not normally get with the old fashioned style of invitation.

How do I get a wedding website?

You register your details with us and we will then provide you with the tools to create your website.

Who can see my wedding website?

Only you and your guests will be able to login and see your website. Each guest receives their own unique code so that they can login and you can track who has replied.

Will there be advertisements on my website?

Currently there are no ads on the website, but this could change. We will not advertise to your guests on the guest site.

Does it matter if I don't know anything about computers?

We will try to make this process as easy as possible for you by taking you through each stage step by step. There will be FAQs for each area and also additional detail on each page to explain what information is needed.

How long is my wedding website online for?

The website will be online for 1 year after you purchase. We will then notify you that we will be disabling your account and give you the option to extend it.

How long does it take to set up a wedding website?

If you know all the details about your wedding like date, location and timings it will take hardly any time at all. You can revisit the site as often as you want to amend and add details.

When should I get a wedding website?

You can register for a website at anytime leading up to the wedding. Traditionally you send out invites 3 months before the wedding.

What do I need to get a wedding website?

You will need an email address and a credit card, a Paymate or PayPal account.

If I want all of the pages offered to be part of my website eventually, but not all at once, can I select certain ones to display at a time? Like Save the date details first.

Once we've set it up, you will be able to send out a Save the Date without needing to set up all of your website. Guests will not see your website until you send them an invite.

On my website can I list the my gift lists with other companies that I already have set up with and will I be able to link to them?

Of course, we would not stop you from getting some wonderful presents. Try setting up a gift list page using the "your pages" tab.

Is it possible to purchase a DVD of my website?

This will be possible for a small fee and will send you details when we deactivate the site.

Set Up Back to top

Once registered can I change what is on my wedding website?

You will be able to change, add and delete elements of the website right up to the day you get married. You will not be able to change guest details after you have sent an invite to them.

Can I personalise the design of my website?

We can arrange a personalised theme for an additional fee. This will be quoted on when you place the request.

What if I want to design it myself?

If you feel confident enough, you could design your own theme around a template we can send you. We would charge an extra fee dependant on the request.

Is there a limit to the number of updates I can make to my website?

You can update your website as many times as you want to. Once the invites have been sent out, you can’t change guests' details, but you can add more guests.

How long does it take until I can see my website on the internet?

We want to get you up and running as soon as we can. As long as you know the main details about the wedding it should be no more than about 10 mins. The longer you spend on it the better it will look and the more information your guests will have.

Themes Back to top

Can I change my mind about a theme once I have created my website?

Yes, you can change your theme, although please note that this can't be applied to invitations that have already been emailed. Select the one you want to change it to and hit save. Then go to your preview tab to view the new theme. Please be aware that the layout of the invitation does change from theme to theme. Check on the Invite tab to see the layout is still OK.

Can I contact the designer directly if I like their work?

We have provided a link to each designer's homepage, so if you want to work with them on another project, feel free. Remember to tell them you heard about them through Paperless Wedding!

I have opened the preview window and I can't close it

There is a close button on the bottom right hand corner of the preview window, click that. Alternatively, try refreshing the page.

The preview is not loading up?

You need to make sure that you have 'Javascript' enabled within your browser. Go to your browser preferences and change from there.

Venues Back to top

What is a venue?

A venue is a place where one or more of your wedding events are being held. So, this could be your local church, that smart hotel, a sunkissed beach or even your back yard. On your site there will be a separate page for each venue where you can explain why you've chosen that place and include a photo and useful info, like a map.

I have created a venue but now want to delete it but I can't.

You can't delete it because you have already assigned it to an event. Go into events and select a different venue for your event, save, and then go back to Venue and delete.

When I enter a Name where will this information be seen?

The name of the venue will be seen on the invite and also by on your website. So if you are getting married in a Church, make sure you put its full name in this section and likewise for any other venue.

My venue does not have a website

Don't worry if you don't have a website, this is just additional information for your guests that would appear on your website only. Make sure you give detail about the venues location and map instead.

I don't know what to write in the Web Page Text.

The text entered here will appear on the website page for this venue. We suggest you write about why you chose that venue, maybe give a bit of history about the place or you can leave a simple message instead. You have the freedom to choose!

What picture do I upload?

Make sure whatever picture you upload you own the copyright or you have permission to use it. Most venues will probably let you upload a picture of their venue from their website (you are spending a fortune with them after all!) or if you don't want to put a venue picture up you can personalise it with a picture of you both. For any issues uploading see the Photo help questions.

I don't know how to get there?

We hope you will by the time your day arrives! If you are in the early stages of planning you might not know all the details. Don't worry, you can come back to this bit later on. Don't forget to fill it out as it is important for your guests. All details will be viewed on the webpage.

I don't know what a Map Link is.

This is a weblink (URL) to a site such google maps or a page on the venue website that gives the exact location to your venue. Find your venue on a map online and then copy and paste the web address from your browser into this field.

I have entered venue information into the site and now it has disappeared.

Did you navigate away from this page at any point? You might not have saved it. At the bottom of the page is a save button, so click on this. Then check whether you got an error when you saved, this would mean the information isn't stored. Please try entering the information again and if the same thing happens after you have saved then there may be a issue. Click on "Contact Us" send us a message and we will look into it for you.

Events Back to top

What is an event?

An event is a part of your wedding celebration that you want guests to be able to reply to separately. For instance this could be the ceremony itself, the reception afterwards and an evening party. Or it could even be a BBQ a couple of days before or after. Each event will have its own page on your site and also a line on your invitations. You'll also get to see individual numbers attending each event.

When I enter an Event Name where will this information be seen?

The name of the event will only be seen on your website. Each event will have its own page on your website detailing what will happen in that section of the day. The Name of each event will be also seen on your Invites tab when you choose which events to include in each invitation.

What does Invite Description mean?

This event title will be seen on the wedding invitation, this allows you to use more formal language than on your website. For example ours would read 'The Wedding of Emma Gosling and Jim Taylor', and our evening event would be 'The Evening Reception'. It is up to you how you phrase it. You can always change it once you have previewed the invitations.

I can't find my venue

When you click on the drop down box you should be able to see all your venues. If you can't it might mean that you did not save it in the Venues tab before navigating away. Go back to the Venues tab and you should see it of the main page if it is there. If not, then you need to create a new venue and save it.

Does it matter if the date of this event is after the wedding?

You can enter any date in here if it is linked with your wedding. Some people have a party after the wedding, or you might be wanting to have welcome drinks before the big days itself, either is no problem. We give you the option when you create the invitations to include these type of events or not. You might just want these details to appear on the website only. Your can get guests will still be able to RSVP even though it was not visible on the invitation.

I don't know the time of the event yet

If you have not finalised all wedding details don't worry, you can come back and change this at a later date. The information will appear on the invite and the website, so make you change it before you send the invitations out!

I don't know what to write in Web Page Text

The text entered here will appear on the website page for this event. If it is your Ceremony you might want to start by writing, 'Please join us to celebrate our big day.....' or 'We can't wait to become Man and Wife and we hope you will be there to share this with us.....' You can write as much or as little as you want.

I don't know what Image to upload.

Make sure whatever picture you upload you own the copyright or you have permission to use it. Why not make it simple and upload a picture of you both? For any issues uploading see the Photo help questions.

I have entered all the event information into the site and now it has disappeared.

I've got multiple events needing dietary requirements, will the field appear more than once?

No, the dietary requirements field will only ever be shown once for each guest.

I've added a question and it's not appearing on the rsvp

Firstly, make sure that the event saved without any errors. If this isn't it, make sure that the event is attached to the invitation you are checking. Click on the invites link to see this.

How do I see the answers to my rsvp questions?

Once your replies are in: Either - Click on rsvps, then view the detail for the event, then click on veiew reply for a guest. Or - Click on guest list and click on view reply for a guest. Note that we don't make the guests answer, so some may choose to leave the field blank.

Invites Back to top

What is an invite?

An invite is the equivalent of the wedding invitation card you would send in the post, which lets the guest know the dates and times of the events they are invited to. You can include any of the events you've created on your invites, the wording for these events will be taken from the information you've entered. To help with the rest of the wording, try looking up wedding invitation wording online, or find an invitation you have received.

How do I send out my invites?

All invites are sent out via email and this can be done once you have entered all the guests' details and assigned them an invite. Go to the invites tab and click 'send', you can then preview the invite and send to your guests. An email will then land in your guest's inbox and they'll be able to go to your site view the information and reply.

Will the email end up in spam?

The invites are sent from Paperless Wedding's server using our email address, which should pass though most spam filters. However, it is possible that some invites will end up in spam, in which case you may have to contact them by other means. Once an invite is sent to a guest, their code appears in the guest list, so you can send it to them directly and they will still be able to access the site.

How do I add a pre-wedding event?

You can add a pre-wedding event in the same way of adding a wedding event. Select the venue and event tabs and enter all the information. If you don't want these details on the main invite, there is an option to remove it. If you don’t then your guest can still RSVP online and see details of the event on the website.

What information do I need to include with my wedding invitations to let my guests know they must RSVP online on my wedding website?

The invite will have a code and a link automatically generated and it will appear in the email that is sent out. It will take them to the RSVP on your website.

Creating Invites Back to top

I want to create an invite and I don't understand how to do it

You need to have filled out the information in the Events and Venues tabs first. Once the event has been created you will be able to see them when you click create an invite. Type in the name of your invitation, this is only for your reference and nothing else, and select which events should be associated with it. If the invitation is evening only, make sure you only select evening only event. Then click on the save button at the bottom of the page. Once this is created you will be able to preview it by hitting the GO button.

I want to delete an Invite but I can't

If you only have one invite, you won't be able to delete it, if you want to, create a new one and then delete the old one. If you have more than one invite and can't delete one, this means you have already sent this to some guests so you are unable to delete it.

I want to send my invite but I can't

You have created your invitation and previewed it, but can't send it because you have not selected any guests to go to this invite. Go to the Guest List Tab and add guests to this invitation type. Once you have done that (and saved it on the Guest List tab) you will see that a Send button has now appeared. You will be able to preview the Invitation again before sending it AND also see the list of guests you are about to send it too.

Previewing Invites Back to top

I don't understand where all the information has come from.

All the details have either come from information you have entered in the venues and events tab or we have put in suggested wording for you. You can enter your own wording and then preview how it looks on the invitation by hitting the Preview Go button. To help with the wording, try looking up wedding invitation wording online, or find an invitation you have received.

The greyed out information is incorrect and I can't edit it.

You can edit the information by going back to the Events and Venues tabs and changing the information. Make sure you hit save before coming back to the invites tab to preview it.

Show in invite? What does it mean?

Only select the events you want your guests to see on the invitiation. If you don't want these event details (usually pre wedding or post wedding activities) on the invitation make sure you don't tick it. Your guest can still RSVP online and see details of the event removed event on the website.

What does Test mean?

Before sending your invitations out to your guests you might want to check it all works first! You can send an invitation to yourself so you can see how it looks.

I clicked on test and nothing happened?

Go to 'your account' and make sure your looking at the right email address. The invitation will be sent to the email address you opened the account with. If it still has not arrived, check your junk mail and if it is still not there, click on "Contact Us" to let us know and we will try and get to the bottom of it!

I am afraid to hit Send.

Don't worry, hitting send is not going to send the invitations out without you having a final look. Click it to view the list of who you are about to send it to then hit send!

I want to send my invite but I can't.

You have created your invitation and previewed it, but can't send it because you have not selected any guests to go to this invite. Go to the Guest List Tab and add guests to this invitation. Once you have done it (and saved it on the Guest List tab) you will see that a Send button has now appeared. You will be able to preview the Invitation again before sending it AND also see the list of guests you are about to send it too.

Guest list Back to top

Can I upload a guest list?

Yes, go to the guest list page and click on "Upload list", you can then upload a spreadsheet file (Excel or csv). Make sure it's in the correct format though by downloading the example file. Try exporting your email address book as a starting point for building up a guest list in this way.

What do I do about people without an email address?

If your guest does not have an email a paper invite will have to be sent, however they may have access to the internet, so you can still include the code in the card, allowing them access to the website. You will be able to update their reply manually online allowing you to keep track of your numbers. Set the guest up as having your email address and then you can send their invite to yourself.

Why can't I select an invitation when I create an new guest?

You may not have saved when you created your invitations in the invite tab. Go back to your invite tab and create an Invitation type and hit save before coming back to Guest list to assign your guest to it.

Why are guests grouped together by email address?

When people used to send invites in the post, one invite went to one address but invited the whole family. The same principle applies in the paperless invites world. If a family shares an email address, the names are grouped under that address. It is still possible to send more than one invite to the same address though, just add another guest with the same email.

Can I see a list of who is coming to what event?

Yes, click on rsvps then click detail next to an event. This will show you a list of all those invited to an event in alphabetical order and whether they are coming or not.

Can I send more than one invitation to the same email address?

Yes, rather than creating a group of guests, create 2 separate guests with the same email.

I want to send people in a family individual invites, can I do that?

Yes, just create them with separate email addresses.

Why can't I delete a guest?

Once you've sent out an invite to guests, you won't be able to delete them. If they've told you they're not coming and can't reply online, you can reply for them. Go to the guest list and click on “force reply” next to the guest and enter their reply details. If you really require a guest to no longer be able to look at your site (for instance if you got the email wrong), then contact us and we'll sort it our for you.

The totals at the bottom of the page are not correct, why?

You might have selected the child tick box against a guest and not saved at the bottom of the page. Save and this should refresh the totals.

What do I do if my guest has lost their login?

Go to the guest list, find the guest and you will see the code (providing their invite has been sent).

Gifts Back to top

What does it cost?

It is free to set up. The cost only is applied once your guests purchase a gift. 8% of the total gift value is charged, which covers our banking and admin fees to process it for you. The minimum gift value is set at $10.

For example if your guests purchase gifts to a value of $100, we would transfer $92 to your account when you request it.

Do my guests get charged?

No, the only charge made is the 8% admin fee, deducted when payments are transferred to you, so guests pay the exact amount you list for the gift.

How long does it take to set up?

Once you have signed up, the more time you spend uploading photos of the gifts and entering comments the better it will look. We have a default picture to help speed up the process if you are short on time.

Can I also have a gift list held with a High Street shop or charity?

We think our gift list is the best around, but if you've chosen someone else's you can add the web links and codes using a gift list page using “your pages”. We promise not to cry.

Can I change the details once I have sent out the invites?

You can easily add additional gifts at anytime. You can also delete a gift at anytime providing that no one has bought it already.

What type of gift lists can I have?

We have provided an option to have categories so you can have lots of different gifts. For example, Honeymoon related gifts and experiences, like a private spa, as well as homeware, such as a barbecue.

Will my guests be happy to purchase gifts in this way?

Your guests will love the ease of this system, as they don’t have to go out and purchase anything in the shops. They will also know that you will be getting exactly what you want.

How do I know when a guest has bought us a gift?

We'll send you an email straight away to let you know, along with any message they've left for you. You can also go back to your gift list setup and see who's bought what.

How are you different from other traditional registry services?

We are different as we provide you with the money to buy the gifts/experiences you have requested, not the actual gift. You then have the freedom to purchse the gift from any shop at any time!

When do you close our registry?

We close the gift registry when your Paperless account expires. Most will be 12 months from when you sign up.

What about my guests who are not computer literate?

We have made the site as simple to use as possible so even the most computer illiterate could use it. If they do have trouble they could email us for help.

How do you send us the gifts our guests purchased?

We don’t ‘send’ you any of the gifts but we do transfer the money directly into your bank account when you request payment.

Gift Payment

When are funds transferred?

You can request transfer of your gift list funds at any point (calculated as all the gifts you've received up to the point of request, minus the 8% admin fee), the amount will then be transferred the following Tuesday (or the next working day after that). You will enter your account details and we will transfer the requested amount via bank transfer.

What happens in the event of postponement or cancellation of my wedding or honeymoon?

If your wedding or honeymoon is cancelled or postponed the money that has been given can still be transferred to you. No refunds can be given to your guests via Paperless Wedding as we do not hold their bank details. All fees will still be deducted.

Is it safe? Is all personal information secure?

All your guests' payment information is processed by Paymate using their secure payments system. Your bank details are stored, but only transferred over Paperless Wedding's secure connection.

What payment options are available to our wedding guests?

Guests pay via Paymate (PayPal coming soon).

Do you support my international guests?

As long as your guests don’t mind paying in NZ dollars we can cater for all guests!

What currencies do you support?

At the moment only NZ dollars are supported.

Where is our gift money held?

It is held in a separate gift account by Paperless Wedding until you request a transfer.

Gift list setup

How do I activate a gift list?

We don't force you to use our gift list, so click on "gifts" on the menu and click "Yes" to activate the list, you'll then be able to add a message to the top of the list and create categories.

What is a gift list category?

This is a way of splitting up the list into sections, kitchen and bedroom perhaps, or, if you're lucky, Cool Experiences and Luxury Accommodation for your honeymoon. You don't have to use categories.

How do I view my gift list?

Click on "preview site" and then click on Gift List and you'll see exactly what guests will see.

What picture do I upload for my gifts?

Make sure whatever picture you upload you own the copyright or you have permission to use it. You could upload a picture of the gift or something related to it, if you don't have an image, we will display a default one instead. For any issues uploading see the Photo help questions.

Your pages Back to top

What shall I use this for?

You could use this to give details of accommodation for your wedding, or how about background stories about you and your partner? - anything you want!

I don't know what to write in Web Page Text

The text entered here will appear on the website page. Write as little or as much as you want.

I don't know what Image to upload.

I have entered all the page information into the site and now it has disappeared.

RSVPs Back to top

Where do I go to access my RSVPs?

You access all responses by going to the rsvps page and click detail to see who has replied to which event. You will also be able to see individual responses by guest on the guest list tab.

One of my guests can't reply online, can I do it for them?

You can reply on their behalf online. Go to the guest list and click on “force reply” next to the guest and enter their reply details.

How will my guests know where and how to RSVP?

All guests will recive an email with details of where to go to RSVP. We will also be setting up reminder emails to be sent out again to prompt late replies. We have also made sure that once they have entered the code, it will remember it so when they go back to your website they will have quick and easy entry.

Can I use your RSVP services for multiple events?

Yes, mulitple events can be set up, go to events and click "create new". Each event will have its own reply.

How often are my RSVPs updated?

All responses are updated immediately on the website.

Who has access to my RSVPs?

Only you can view your RSVPs.

How should I expect to be notified that I have received RSVPs?

An email alert will be sent to you when a guest replies. Also all RSVPs will be shown by events and by guests so you can keep track of who has replied and for what.

Can I manually update RSVPs on behalf of people who respond via other methods?

You can reply on their behalf online. Go to the guest list and click on “force reply” next to the guest and enter their reply details.

Can I use your RSVP services only and not create an entire wedding website?

We're afraid it's a a package. It's one price for everything. This way you can share all the information required.

Is there a limit to the number of RSVPs I can receive?

Your RSVPs will reflect the number of invites sent and you can invite as many people as you want to the wedding.

How do I see the answers to my rsvp questions?

What do I do if my guest has lost their login?

Go to the guest list, find the guest and you will see the code (providing their invite has been sent).

Reminders Back to top

Why can't I see a particular guest on the reminder list?

Only guests who have been sent an invite will be shown, click on "guest list" and make sure an invite has been sent to the guest. Otherwise perhaps they don't fall into the category you're using to search, check the rsvps to see if the guest has replied or not.

A guest hasn't received their reminder

The reminders are sent from Paperless Wedding's server using our email address, which should pass though most spam filters. However, it is still possible that some messages will end up in spam, in which case you may have to contact them by other means. Please contact the guest directly if you suspect they're not receiving our emails.

Can I use reminders to resend an invitation?

No, but included in all reminder messages is a link which enables the guest to login and rsvp.

Photos Back to top

What are the recommended specifications for photos that will be uploaded?

We suggest that you upload 72 dpi, RGB (colour!) photos that are a maximum height or width of 600 pixels. Please keep in mind that only JPEG files are allowed (files ending in .jpg or .jpeg) are acceptable file formats for photos. There is no size limitation, but the larger your file size is, the longer it will take for your images to upload. We recommend that you try to keep your file sizes as small as possible. Use your PC or Mac to reduce the size of the photo before uploading.

In what format do my photos need to be saved and is there a size limitation?

The larger your file size is, the longer it will take for the image to upload. You can only upload JPEGS (files ending in .jpg).

How do I upload photos?

You can upload photos on a number of pages: the event, and the venue, and other pages you add and in the photo album on your site. You will be able to browse your computer for a photo file to upload. Once you have selected the file, click “Upload Photo”. Make sure it has uploaded correctly and click save.

Is there a limit to the number of photos I can upload to my site?

No, there is no limit.

Why does my picture take so long to upload?

It could a one of 2 things, your internet upload speed is slow or you might be trying to upload a photo that is too big. It could be both things. We can’t fix your internet issue, but we can advise to use your PC or Mac to reduce the size of the photo before uploading.

Can I place a photo on pages other than the Photo Album?

There are photos on the Venue and Event pages as well as any other pages you add in the "Your pages" section.

Can I replace any of the photos I have uploaded at any time?

Yes, this is not a problem at all. Just pop back online, find the page in question and upload the new one.

Will I be able to crop the photos once I've uploaded them?

I am afraid we can’t crop or edit photos, so please upload them as you wish them to be displayed.